Privacy Policy

Effective Date: 29 March 2025

Caffeine Crazy Coffee Scrub (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or business:

a. Order & Account Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details and purchase history

b. Payment Information

Payments are processed securely by third-party payment providers.
We do not store full credit card or payment details on our systems.

c. Marketing & Communication Data

  • Email address when you sign up to our newsletter

  • Communication preferences

  • Records of email engagement (e.g. opens, unsubscribes)

d. Website & Analytics Data

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site
    This data is collected using cookies and analytics tools.

2. Why We Collect Your Information

We collect and use your information to:

  • Process and fulfil orders

  • Communicate with you about purchases or enquiries

  • Deliver products and manage returns or issues

  • Send newsletters or promotional content (only if you opt in)

  • Improve our website, products, and customer experience

  • Meet legal, accounting, and tax obligations

3. Legal Basis for Processing

Under the New Zealand Privacy Act 2020, we collect and process personal information only when it is:

  • Necessary to fulfil a contract (e.g. processing an order)

  • Provided with your consent (e.g. newsletter sign-ups)

  • Required to meet legal or regulatory obligations

  • Used for legitimate business interests, such as improving our services

4. Who We Share Your Information With

We only share your information with trusted third parties where necessary, including:

  • Payment processors (e.g. Stripe, PayPal, or Squarespace Payments) to securely process transactions

  • Shipping and delivery partners to fulfil your orders

  • Website hosting and e-commerce platforms (e.g. Squarespace)

  • Analytics and marketing providers (e.g. Google Analytics, Meta/Instagram ads)

All third parties are required to handle your information securely and in line with privacy laws.

5. How Long We Keep Your Information

We only retain personal information for as long as necessary:

  • Order and transaction records: up to 7 years (for tax and accounting purposes)

  • Newsletter and marketing data: until you unsubscribe or request deletion

  • Website analytics data: retained in aggregated or anonymised form

When information is no longer required, it is securely deleted or anonymised.

6. Your Privacy Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of incorrect or outdated information

  • Request deletion of your personal data where legally permitted

  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyse traffic, and support marketing activities.
You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

8. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. While no system is completely secure, we use reputable platforms and security measures to safeguard your data.

9. Contact Us

If you have any questions about this Privacy Policy, or would like to access, correct, or delete your personal information, please contact us:

Email: caffeinecrazycoffeescrub@gmail.com

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website..